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Alexandra residents and businesses may lose internet, wi-fi and mobile access, temporarily when a Telstra mobile network upgrade occurs from next week.

Telstra will be upgrading the mobile network from Monday 7 to Friday 18 August. Any outages should be limited to the Alexandra township area.

Telstra told Murrindindi Shire that:

“Mobile services will be impacted at various times during this period. These upgrade works can cause disruption to all devices using the Telstra Mobile Network, including but not limited to mobile handsets, EFTPOS machines, and any device with a Telstra Mobile SIM.”

Telstra, via Murrindinid Shire, assured customers that every effort will be made to reduce the impact. The upgrade will deliver improved 4G capacity and 5G technology.

For further information:

  • Keep up to date on Telstra outages by heading to the Telstra Outages website.
  • If you continue to experience concerns after the outage period, please report faults through 132 200 Telstra Faults.
  • If you are having trouble with EFTPOS, we recommend you contact your bank for assistance.
  • Visit the Wi-Fi Calling page.

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